As Counselor responsible for Administration, the main role of the office is to manage the provision of administrative and logistical support services in order to facilitate the smooth operations of the Mission including the coordination of the issuance of press releases, publications and information and promptly responding to queries on various matters relating to the operations of the mission in order to portray good image of the country.
As Counselor responsible for Consular Affairs, the Office is responsible for:
- Issuance of visas to foreign nationals and facilitating passport renewals;
- Issuance of travel documents;
- Issuance of Marriage Declarations to Zambian nationals marrying in Italy; and
- Authentication of documents, and certification of birth registration.
The Office is further responsible for looking after the general welfare of Zambians in Italy and countries of extra accreditation.